Refund and Returns Policy

At our store, customer satisfaction is important to us. However, due to the nature of our products, we follow a strict refund and return policy in line with hygiene, safety, and legal regulations.

No Returns on Consumable Products

For health and safety reasons, we do not accept returns or exchanges on:

• Vapes (disposable or refillable)
• E-liquids
• Cigarettes
• Tobacco products
  Once these items are sold, they cannot be returned or refunded.

Returns on Accessories

Returns are accepted only for unused and unopened tobacco accessories, such as:

• Vape accessories
• Lighters
• Cases
• Other non-consumable items

To be eligible for a return:

• The item must be unused and in its original packaging
• The return request must be made within 24 hours of delivery
• Proof of purchase is required

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos or videos.
After verification, we will offer:

• A replacement, or
• A store credit (if replacement is unavailable)

Refund Process

• Approved refunds (if applicable) will be processed to the original payment method or as store credit
• Shipping charges are non-refundable
• Refund processing time may take 5–10 business days

Order Cancellations

Orders can only be cancelled before shipment. Once the order is dispatched, cancellation is not possible.

Contact Us

For any questions regarding refunds or returns, please contact our customer support team through our website.